One organization was implementing new technology with resistant staff. By applying key facilitation and adoption techniques, staff took ownership of and eventually embraced coming changes.
An organization made what seemed like a simple, clear-cut policy change, but didn’t review the data or alternatives first. A simple, cost-free change allowed them to retain hundreds of members.
We reviewed and documented all processes and procedures during one association's organization-wide requirement gathering, finding several issues due to departmental silos or a lack of communication channels.