Helping associations solve operational problems to achieve strategic goals.

Vanessa was instrumental in guiding my 15-member Board to visualize opportunities for strategic growth that will position our professional association to meet the changing needs of our members. Over the course of several days she led us through facilitated group learning activities culminating in a new Board structure and vision. She helped us lift our collective heads to visualize the future and provided us with tools to make it a reality.

NASSP had recently combined two departments into one Customer Care Center. Vanessa took the time to research our current order processing, identify missing policies and clear direction and brought back a well thought out plan for all staff to follow. This process overview has helped to solidify a teamwork environment by having all team members attend the training.

Thank you for a well planned, well structured and well delivered training. Your expertise and your excellent training skills increased our staff's understanding of accounting principles in general as well as how they are mapped within Personify. Thanks to you our staff is empowered to better perform their job.

Vanessa was timely, thorough, professional and creative in her approach. She put everyone at ease and enlisted participation through a number of individual and group exercises. Her fresh perspective and independent evaluation of our program was helpful in analyzing our current positioning and prioritizing possible future services.

While Vanessa immediately helped NASSP improve back office processing efficiency she had a tremendously positive impact on corporate culture by increasing staff engagement, ownership, and cooperation within and between functional departments. Because of her work we now have a successful model for managing staff through changes necessary to support ever evolving business models in the non-profit space.