Application Management

You protect and maintain your IT infrastructure—shouldn’t your business applications get the same expert attention?

Technology Should Work for You—Not Against You
Many associations rely on a mix of AMS, CRM, financial systems, and marketing tools to run their operation. Managing and optimizing these applications can be overwhelming, especially without dedicated IT staff.

At Dennison & Associates, we act as your Application Services Provider (ASP) – offering ongoing support, process optimization, and vendor coordination to keep your enterprise applications running efficiently. Just like you rely on managed services for your hardware, your critical business applications deserve the same level of proactive care and optimization.

How We Help

Technology Optimization & System Management

• Ensure your AMS, CRM, and other critical applications are configured for maximum efficiency
• Identify process improvements and automation opportunities
• Troubleshoot and resolve system inefficiencies

Vendor Coordination & Issue Resolution

• Act as your liaison with technology vendors
• Manage upgrades, troubleshoot issues, and ensure seamless integrations
• Communicate and negotiate with vendors to optimize service and costs

Staff Training & Adoption

• Onboard and train staff on new software features and best practices
• Create and maintain Standard Operating Procedures (SOPs)
• Provide ongoing support and retraining as needed

Reporting, Analytics, & Data Utilization

• Develop dashboards and custom reports tailored to your organization’s needs
• Suggest proactive data insights that drive strategic decision-making
• Maintain data integrity and help staff effectively utilize data

Why Choose Us?

• We Are Your Dedicated Application Experts – No more relying on a staff member who “knows the most tech.” We provide dedicated application support tailored to your association’s needs.
• We Help You Get More from Your Software – You’re already paying for managed services for your hardware, why wouldn’t you expect the same service for your software. We’ll ensure you’re maximizing those investments and using all the features available.
• We Solve the Technology Headaches – Instead of spending hours troubleshooting software issues, let us handle it—so your team can focus on delivering great programs.

Flexible Support Options

We offer customized support packages based on your needs, from occasional assistance to ongoing, fully managed application services.

✔ Dedicated Assigned Resource – Someone who knows your business and provides consistent, knowledgeable support

✔ Access to Subject Matter Experts – Additional expertise available as needed for specialized projects

✔ Maximizing the Value of Your Hours – We help you prioritize and get the most out of your support package each month